"The only way that organizations can get out of this vicious circle — of more bespoke IT driving higher costs with little productivity return and employees driving the technology agenda under the radar of IT departments — is to forge a completely new way of looking at how technology is delivered within organizations. Such a change would mean elevating the chief information officer to the role of company technology strategist and leveraging the innovation, pace, and scale of the consumer market. Many blueprints for turning flaccid IT departments into models of efficiency have been created — and then shelved. They failed primarily because they were driven from the top with little consideration for the preferences of employees using the machines. Consumerization of technology offers another chance to finally wrestle down a problem that began, it could be said, decades ago in a Silicon Valley garage."
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