Thursday, August 29, 2002

Fitting a square peg in a round hole

My flight out of Auckland was delayed by 90 minutes, which meant I missed my connection to New York, so now I'm waiting at the Admirals Club at Los Angeles International Airport waiting for a later flight. The reason for the delay: Qantas had leased a British Airways plane for the Auckland to Los Angeles sector, but the catering company in Auckland hadn't been told. As a result, they'd prepared all the meals to fit the compartments of a Qantas 747 which is apparently slightly different to a British Airways 747. Aaaah, the beauty of outsourcing.

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