Back in February I had a whinge about the Telstra ADSL usage meter, and it's confusion regarding which usage plan I'm on. Well, my bill for February finally arrived this week - apparently I'd somehow been switched to the 500Mb plan, but my activity was closer to the 3Gb which I thought I was on. At 14c/Mb, that turned out to be rather costly.
Fortunately, after 43 minutes on the phone with Telstra, I managed to convince them that they'd made a mistake, and my bill was reduced to the usual $95. The ADSL service availability has improved substantially in the past few months, but I'm very very unimpressed with their customer service and billing.
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